Skip to main content

Posts

Featured

I think we need to talk about airport customer experience

You know one of the best things about living in Singapore? It’s world-class airport – Changi Airport. It’s a beautiful, modern airport, with amazing facilities, but the best thing is check in. From the point of drop off to wandering around Changi before departure, it’s about a 20-minute experience. When landing back in Singapore, from the wheels hitting the tarmac to being in a taxi on the way home, it’s 30 minutes.
Changi has won best airport of the year for multiple years and it deserves it. It’s amazing. It makes travelling a pleasure and it should be the gold standard for airports all over the world.
I compare this to the experience I had in Mumbai last night.

Flying out of its brand spanking new terminal for the A380, I have never seen such a bigger shit storm at an airport – and let me assure you, I’ve seen some airport shit storms!

First it was ticketing – I did the online check-in (well Steve did it for me) so that went smoothly. Good.
Next up was x-ray screening, and for the fi…

Latest Posts

The unknown world of menopause awaits

Have a discussion, disagree, but let's be kind to each other

A fluffy story of our dogs first experience in the ocean

A look into my mind over the last month

How’s the single mothering malarkey going Andrea?

Believing you are worth it is everything, so believe

It’s a very challenging time to blog right now